Terms and Conditions

Article 1. Purpose and Definitions

These general terms and conditions govern the contracts for the provision of storage concluded between a company offering self-storage services, hereinafter referred to as "the Service Provider", and any natural or legal person using the storage space or other services offered by the Service Provider, hereinafter referred to as "the Customer". For the purposes of these general terms and conditions, the term "Private Customer" means a natural person acting for non-professional purposes.

The Contract for the provision of storage space, the product or service, hereinafter referred to as "the Item", as well as the goods stored or placed on the site, hereinafter referred to as "the Goods". It is specified that this Contract cannot be assimilated to a deposit contract, the Service Provider not being bound by any duty of custody, conservation, maintenance or return of the stored goods. The Customer remains responsible for his/her property, must imperatively insure it and has sole possession of the key to the Room.

It is also specified that this Contract cannot be considered a lease due to the additional services offered by the Service Provider, such as access control, remote surveillance or handling equipment.

Consequently, the eviction procedure provided for commercial leases cannot be applied, as the Room is not a residential premises. All enforcement measures must be carried out in accordance with the contractual provisions of this Contract and the provisions relating to the seizure and sale of movable objects.

Article 2. Occupation and use

2.1 the customer may use the rented room only for the storage of authorized goods and undertakes not to use the room for other purposes. The customer does not become the owner of the rented room and assumes full responsibility for the stored goods, including in the event of a dispute concerning the ownership or possession of these goods. The Customer shall indemnify Stockia for any costs or claims related to the goods stored in breach of the General Terms and Conditions.

2.2 The Customer shall maintain the Room in good condition, comply with environmental regulations and clean the Room. The Customer shall not leave any waste or goods outside the Room and shall pay a fine in the event of non-compliance. Trolleys are provided for the convenience of the Customer and shall be returned to their location after use.

2.3 The Customer shall accept that the size of the Room stated in the Contract may vary by up to 10%. This difference shall not give rise to any price adjustment.

2.4 The Customer shall comply with the Contractual Terms and Conditions as well as applicable laws and regulations, as well as insurers' rules.

2.5 The Customer shall be responsible for the actions of any person accessing his Room with his key.

2.6 The Customer shall use the Room without causing damage to the environment or disturbing other customers, and shall take all necessary measures to avoid such damage.

2.7 The Customer must respect certain restrictions such as:

Not to use the Room as a workplace, nor to carry out a commercial activity, nor to establish a registered office or establishment. Not to use the Room for illegal, criminal, immoral or tax fraud activities. Not to plug in or connect electrical appliances or other services without the prior written consent of Stockia, and to unplug them when the Customer is absent. Not to install fixed elements in or on the Room without the prior written consent of Stockia.

2.8 The Customer shall not store the following items in his/her storage room: jewelry, furs, art objects, collectibles, irreplaceable items, cash, securities, shares, objects emitting odors or smoke, dead or living animals, waste, perishable foods, firearms, explosives, illegal substances, hazardous chemicals, radioactive materials, asbestos, artificial fertilizers, gas cylinders or any other compressed gas, fireworks, cars and/or motorcycles, car and/or motorcycle wrecks, combustible or flammable liquids, toxic, flammable or hazardous substances, and products classified as such by applicable laws and regulations, such as pesticides, herbicides and heavy metals.

2.9 The Customer may not sublet or share the Room in whole or in part. As the Contract is linked to the person, the Customer may not assign it to a third party without the prior written consent of Stockia. Only the Customer has the right to occupy the Room.

Stockia may transfer its rights and obligations to any other company of the Stockia Group without the prior consent of the Customer.

2.10 The provision contract has a minimum duration of 1 month, after which it continues indefinitely and may be terminated with 15 days' notice.

2.11 The Customer must give permission for Stockia and its employees to enter the Room, except in the event of an emergency, for maintenance or repair work, or at the request of the authorized authorities. If the Customer does not respect its commitments and endangers the security of the site, Stockia may enter the Room without prior authorization by opening the padlock or lock. Stockia may carry out an inventory of the Goods present in the Room after opening. Stockia is not obliged to check the access rights of third parties or administrative and judicial authorities who require access to the Room.

2.12 Stockia has the right to carry out maintenance, repair, extension, decompartmentalization and renovation work, including the installation of additional equipment, on or in the Customer's Room, without constituting a breach of its contractual obligations.

If these works temporarily prevent the Customer from accessing the room, he will not be able to claim compensation or a reduction in the fee, but both parties will seek an acceptable solution to minimize the inconvenience caused.

If the Customer causes damage to the room or the property of third parties, Stockia will be entitled to charge the Customer for the repair costs. If Stockia must access the room to carry out work, the Customer will be informed in advance and will be asked to move his belongings to another room. If the Customer does not move, Stockia will move the goods or have them moved.

Article 3. Invoicing and late payment

The customer acknowledges that sending emails is a sufficient method of communication with Stockia. If the customer does not pay the full fee, an administrative fee will be charged and Stockia may implement the procedure for releasing the room. Reminder letters will be sent to the customer with increasing fees for each letter. If payment is still not made after 60 days, the goods in the room will be sold or destroyed.

Stockia also reserves the right to refuse access to the room, move the goods or terminate the contract. Any proceeds from the sale will be used to settle the amounts due, but if a balance remains, Stockia will keep it on behalf of the customer. This clause does not prevent legal action to recover the amounts due.

When booking, an initial payment is made. You can cancel your booking at any time, for a fee of €10 including VAT.

Article 4. Security Measures

4.1 Stockia customers have a personal access code to access the site, which must be used on each visit. People who do not have an access code are not allowed to enter the site. Customers must ensure that the doors and gates are closed after entering or leaving. The access code is strictly personal and must not be used by a third party. If the access code is forgotten, customers can obtain a new one through their personal account on the website www.banana-box.fr. The rooms are secured by a locking system and the customer is responsible for properly closing their room using a padlock. Stockia does not have keys to access the rooms and is not responsible for temporary technical malfunctions that may temporarily prevent entry and exit from the site or the room.

4.2 Each customer must comply with the safety and fire protection instructions and must not under any circumstances block or hinder access to the emergency exits, which must remain accessible at all times. Customers may only use the emergency exit in an emergency, otherwise they will be charged fees in the event of abuse.

4.3 The Customer is authorized to use the trolleys and other equipment provided by Stockia, but under his sole responsibility and at his own risk. Children must not be left unattended on site and customers must not keep trolleys in their storage space. In addition, customers must not exceed the permitted weight limit on the ground and goods must be properly arranged in the storage space to avoid damage or injury. Stockia cannot be held responsible for damage caused by stored goods.

Article 5. Liability, exclusion and insurance obligation

The customer who rents a room from Stockia must assume alone the risks related to the storage of his goods, Stockia being responsible neither for damage caused to the goods nor for financial losses suffered by the customer. Stockia also does not guarantee the security of the room or the site.

If an administrative authority needs access to the room, Stockia will inform the customer if possible, but cannot be held responsible for damage caused to the goods. The customer must compensate Stockia for any damage caused by its use of the room that does not comply with the general conditions. Stockia will not be held responsible for losses and damages that are not directly caused by it.

The customer accepts that these exclusions of liability are in accordance with the specificities of self-storage and that Stockia does not have the means to assess the customer's risks.

The customer must take out a solvent insurance policy that guarantees its property against the risks of fire, explosion, theft, water damage and the risks inherent in the occupation of the storage room. In the absence of taking out such insurance, all damage or losses incurred by the property will be at the customer's risk and expense. The insurance policy must include a waiver clause by the customer's insurers against Stockia and its co-contractors. The customer must provide proof of insurance when concluding the contract. In the event of non-subscription of the insurance, the customer must adhere to the all-risk policy taken out by Stockia for its customers.

Article 6. Non-compliance with the Contract and termination

In the event of non-compliance by the Customer with its legal, regulatory or contractual obligations, Stockia may terminate the Contract without notice and continue to pay the amounts due. The Customer must then empty the Room and return it within 14 days. If the Customer fails to comply with this deadline, Stockia may charge a monthly occupancy fee equivalent to the monthly fee, as well as a minimum recovery fee of 300 euros and additional legal costs.

Article 7. End of the Contract

At the end of the Contract, the Customer must return the Room clean and empty. If he does not do so, he must reimburse Stockia for the cleaning costs. If he leaves Goods in the Room, the Customer must pay the clearance costs (at least 150 euros/m²). The Customer is responsible for all costs and damages related to the removal of his Goods. If the Customer leaves Goods in the Room, Stockia may inventory, sell or destroy them without authorization.

Article 8. Personal data

Stockia processes its customers' personal data in accordance with the legislation in force and its Data Protection Charter. Customers have rights over their personal data, as defined in Stockia's Data Protection Policy. Customers' personal data are stored in Stockia's files and remain the exclusive property of Stockia.

Article 9. Applicable law and territorially competent courts and Mediation

In the event of a dispute relating to the contract, the parties will comply with the rules of jurisdiction of the courts, as defined by the Code of Civil Procedure and the Consumer Code. The applicable law will be that of the country where the rented room is located. The parties may also choose to resort to consumer mediation, but this solution is not binding. Private customers also have the possibility to resolve disputes using the EU's online dispute resolution platform.

Article 10. General

The Stockia provision contract provides that if a Private Customer uses the room for a commercial, industrial, craft or liberal activity, the specific rules applicable to Private Customers will not apply.

If a clause of the contract is null or void, the other clauses will remain valid. The Customer has read the general conditions of the contract and accepts them without reservation.

Stockia may modify the general conditions, but must inform the customer by mail, email or SMS and the customer may terminate the contract if the modifications do not suit him.